Who we are?
At Safawest, we value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect the data of users who visit our website and use our transportation services.
Information We Collect
We may collect the following types of personal information:
Device & Usage Data: IP address, browser type, device info, and site interaction
Personal Identification: Name, phone number, email, national ID or Iqama number (if needed for bookings)
Booking Details: Pickup/drop-off locations, dates, times, and preferences
Payment Information: Processed securely via third-party providers (we do not store card details)
How We Use Your Information?
Your information may be used for:
- Legal and safety requirements
- Booking and managing transportation services
- Customer support and communication
- Improving our services and website
Sharing and Disclosure
We do not sell or rent your personal information. We may share your data with:
- Drivers and operational staff to complete rides and support services
- Service providers (maps, hosting, notifications, analytics) strictly to operate the service
- Authorities or legal bodies when required by law
- Our team to investigate fraud, misuse, safety incidents, or disputes
Location Data
We may collect precise location data to enable ride requests, pickup/drop-off navigation, trip tracking, safety features, and support. If you allow background location, location may be collected while a trip is active to maintain accurate tracking and ensure service continuity.
Data Retention
We retain data only as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our policies. Data is deleted or anonymized when no longer required.
Your Choices
- You can control permissions (location, camera, photos, microphone) in your device settings.
- You can request account deletion by contacting us.
Contact Us
If you have questions about this Privacy Policy, contact us at support@safawest.com.